Frequently Asked Questions

Everything you need to know about your CHUWI experience

What is the standard shipping time for CHUWI products?

Orders are typically processed within 1-2 business days. Depending on your location, international shipping usually takes between 7 to 15 business days via our global logistics partners.

Do CHUWI laptops and tablets come with a warranty?

Yes, all CHUWI devices come with a standard 1-year limited warranty covering manufacturing defects. We also provide lifetime technical support through our official service centers.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition within 30 days of delivery.

Are the operating systems on CHUWI devices genuine?

Absolutely. All CHUWI laptops and tablets come pre-installed with licensed, genuine versions of Windows or Android, ensuring you receive all official security updates.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options depending on your shipping destination.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our tracking portal to monitor your delivery in real-time.